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Privacy Information

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.


When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, Open a Support Ticket or enter information on our site.


How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards. We only provide articles and information. In order to complete the sale, we may ask personal or private information like email addresses, physical address, phone number. We NEVER ask for personal or private information regarding payments or credit card number neither store them.
We do not use Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.


Do we use "cookies"?

Do we use "cookies"?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders.


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.


We have implemented the following:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.


California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/

According to CalOPPA we agree to the following:

Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes on our Privacy Policy Page.
Users are able to change their personal information by logging in to their account


How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.


Does our site allow third-party behavioral tracking?

It's also important to note that we allow third-party behavioral tracking


COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 13.


Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.


In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email within 7 business days.

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.



www.ca.caffe.com
3740 rue icare
Sherbrooke, Québec J1N4H6
Canada
info@ca.caffe.com
8195750831

Caffe.com Canada is a trademark of 9331-9762 Québec inc

We only accept orders with delivery inside Europe.

Shipments will be carried out by two types of our courrier service.
The parcel will be delivered within a certain period of time according to the type of courrier service you choose. You can choose between the faster and normal service provided by our courrier. The time for delivery shown on our website starts from the moment you receive our shipping notification by email.


You can buy by credit card, paypal or bank transfer. You will be asked all this while you're placing your order and no price changing will be involved. If you will have any problems with deliveries, defective products or missing items, please inform us by sending an email to info@ca.caffe.com or by calling us at (819) 575-0831.



  1. In case of missing items in your parcel, we will make another shipment using priority mail on our charge once checked the items lacking.

  2. For returns or change of defective goods,the costs of returning the goods from you to us are on your charge, the costs for despatching again the goods are instead on our charge.

  3. According to the Italian current regulations to protect costumers "Decreto Legislativo 206/2005", only and exclusively the Costumer is entitled to terminate the agreed contract and to return the ordered and (maybe) already received Products if he/she, for any reason, is not satisfied with the purchase in question and in this case no penalties will be involved and the costumer does not have to provide explanations.The right of withdrawal will be valid for the Costumer within the next 14 days once he/she had received the products. After this period of time the costumer will lose this right. The right of withdrawal is employed by sending a written communication, within the above period of time, to the headquarter 9331-9762 Québec inc by registered mail. It's compulsory to send this communication within the same period of time also by email to info@ca.caffe.com. The Costumer, after declaring his intention to return the goods, will have to agree with 9331-9762 Québec inc the terms for the goods collection within 14 days and then 9331-9762 Québec inc will manage to collect the parcel with his trusted courrier.

    The money refund for costumers is free and we'll manage to make it as soon as possible. This happens once 9331-9762 Québec inc gets back the products and confirms their actual and complete integrity, not being used and that they returned in the original package. In order to carry out the right of withdrawal the consumer needs to put intact all the products as they were when he/she received them inside the parcel despatched by 9331-9762 Québec inc

    We definitely cannot refund:

    1. all food products with opened packages even if they are partially opened.

    2. coffee machines already being used and started according to the initialisation procedure.

    3. products with opened packages and partially used.



  4. For each placed order 9331-9762 Québec inc issues an invoice,if required, that will be sent together with the parcel. No changes can be made after the invoice issue. While order, the customer can buy all the products in Caffe.com Canada electronic catalog.

  5. Due to the possibility of multiple purchases at the same time made by multiple users, 9331-9762 Québec inc reserves the right to, once received the order, check the availability of an item and, if is not availible, we will immediatly inform you.

  6. No liability can be assigned to 9331-9762 Québec incin case of mistakes during the order, in fact you will automatically receive an e-mail for each order you're going to place. This e-mail will contain all of the data you have entered and the costumer can check if everything is correct or not. If you find any mistakes please immediately inform us.

  7. By placing an order on Caffe.com Canada the customer declare to have read the terms and the conditions of sale, all the methods of payment and the purchasing procedure. With reference to the Italian art. 3 and 4 dlgs 185/89 the customer will receive, by e-mail, all the information to identify the seller and the customer must hold together this information with the contract acceptance,reported on this e-mail.

  8. No damages may be requested from 9331-9762 Québec inc for any delays in repairs or replacements.9331-9762 Québec inchas assumed the management of this website from the day (01/01/2012). Any inconveniences happened before this day are not related to our company.